Gorgias AI
PaidEcommerce helpdesk with AI Agents that auto-resolve Shopify tickets for $1 per closed ticket
What is Gorgias AI?
Gorgias is the leading ecommerce helpdesk, used by more than 15,000 Shopify brands to unify email, chat, SMS, social, and voice support into a single AI-powered inbox. Unlike generic tools like Zendesk or Freshdesk, Gorgias was built from day one for online stores: every ticket shows the full customer order history, shipping status, and fulfillment data from Shopify directly in the sidebar, so agents never have to context-switch. The platform's breakout feature is Gorgias AI Agent, which auto-resolves routine ecommerce tickets — order status, returns, exchanges, product questions — using your help center content, store policies, and live Shopify data. Gorgias charges a flat $1 per AI-resolved ticket on top of the helpdesk plan, a pricing model that caught on in 2024 and has since been copied by Intercom, Zendesk, and Freshdesk. For merchants, the appeal is that you only pay when AI closes a ticket successfully, making ROI measurable down to the conversation. In 2026 Gorgias added Voice with AI-generated call summaries, expanded its Flows no-code automation builder, and released an Agent Assist co-pilot that drafts replies for human agents. For DTC brands on Shopify, Gorgias remains the best-in-class choice for support automation.
⚡ Quick Verdict
Shopify and DTC brands handling 200+ support tickets/mo who want AI automation with measurable ROI
Non-ecommerce businesses, B2B SaaS support, or tiny stores doing under 30 tickets/mo
Starter $10/mo · Basic $60 · Pro $360 · Advanced $900 · AI Agent $1/resolved ticket
No — 7-day trial
Deepest Shopify integration plus AI Agents billed only when tickets are actually resolved
Ticket-based pricing can spike during BFCM and holiday peaks if you don't upgrade in advance
Bottom line: Gorgias AI scores 4.4/5 — The clear leader for Shopify support automation.
Pricing
Starter — $10/month: 50 tickets/mo, shared inbox, basic reporting, up to 3 agent seats.
Basic — $60/month: 300 tickets/mo, omnichannel inbox (email, chat, social), core integrations, unlimited agent seats.
Pro — $360/month: 2,000 tickets/mo, advanced workflows, deeper analytics, Flows automation builder.
Advanced — $900/month: 5,000 tickets/mo, priority support, custom SLAs.
AI Agent add-on — $1 per AI-resolved ticket. Voice and SMS are metered add-ons. Overage on included tickets runs $0.36 to $0.40 per ticket. Annual billing saves about 16%.
Key Features
- Native Shopify sidebar with full order history, tracking, refund, and edit-fulfillment actions
- AI Agent auto-resolution billed per closed ticket ($1 each)
- Agent Assist co-pilot drafts replies for human agents
- Unified inbox for email, live chat, SMS, WhatsApp, Instagram, Facebook, and voice
- Flows no-code automation builder for complex multi-step workflows
- Voice with AI-generated call summaries and sentiment
- Macros, rules, and tag-based routing for high-volume teams
- Integrations with Klaviyo, Recharge, Loop Returns, Aftership, and 100+ ecommerce apps
Pros & Cons
Pros
- Deepest Shopify integration of any helpdesk — nothing else comes close
- AI Agents priced per resolution make ROI measurable conversation by conversation
- Unlimited agent seats on paid plans (Basic and up)
- True omnichannel inbox including voice and SMS
Cons
- Ticket-based pricing can surprise you during BFCM holiday peaks
- Weaker fit for non-ecommerce or B2B SaaS support teams
- Advanced plan ($900/mo) needed for proper SLA customization
FAQ
How much does Gorgias AI cost?
Gorgias uses ticket-based pricing: Starter $10/mo (50 tickets), Basic $60/mo (300 tickets), Pro $360/mo (2,000 tickets), and Advanced $900/mo for high-volume brands. AI Agents are billed separately at $1 per AI-resolved ticket on top of the helpdesk plan. Overage on included tickets runs $0.36 to $0.40 per ticket. Annual billing saves about 16%. Most paid plans include unlimited agent seats.
Does Gorgias AI actually resolve tickets automatically?
Yes. Gorgias AI Agent handles routine Shopify tickets end-to-end — order status, returns, cancellations, and product questions — using your help center articles, store policies, and live Shopify data. You pay $1 per AI-resolved ticket, which fires only when the AI closes the conversation without a human agent. If AI escalates or the customer replies unsatisfied, you don't pay the AI fee.
Is Gorgias only for Shopify stores?
Gorgias is built for ecommerce and has the deepest native Shopify integration on the market, but it also supports BigCommerce, Magento, and headless commerce via API. You can view order details, issue refunds, cancel orders, and edit fulfillments without leaving a ticket. For pure Shopify stores, nothing else matches its depth.
Gorgias vs Zendesk vs Freshdesk for ecommerce?
Gorgias is purpose-built for ecommerce with Shopify-native workflows and AI Agents priced per resolution. Zendesk is the enterprise standard but charges per-agent and lacks deep Shopify hooks. Freshdesk is cheaper but has weak ecommerce integrations. For DTC brands on Shopify, Gorgias wins on speed-to-value.
Is the Gorgias Starter plan worth $10?
For very small stores under 50 tickets/month, yes — it's the cheapest way to get a Shopify-native inbox with macros, rules, and basic automation. But Starter caps agent seats at 3 and excludes AI Agents. If you're already doing more than 50 tickets/month or want AI resolution, Basic at $60/mo is a better starting point.
How does Gorgias handle overage fees?
If you exceed your included ticket volume, Gorgias bills $0.36 to $0.40 per extra ticket depending on plan. A ticket is counted once when a new customer conversation is opened. Watch out for overage stacking during peak seasons like BFCM — some brands see their effective cost double in November and December if they don't upgrade tiers in advance.
Does Gorgias support voice and SMS support?
Yes. Gorgias offers Voice (inbound/outbound calling with AI call summaries) and SMS as add-ons on top of the base helpdesk plan. Both are metered separately from your ticket allowance. This makes Gorgias one of the few ecommerce-focused tools that unifies email, chat, social, voice, and SMS in a single inbox with AI automation across channels.
📋 Good to know
Install the Gorgias app in Shopify, connect your email and chat channels, and import macros. Typical onboarding is under an hour.
SOC 2 Type II certified. GDPR compliant. Data residency available for EU customers on Advanced plan.
Move from Basic to Pro when you hit 1,000+ monthly tickets or need Flows automation. Turn on AI Agent as soon as you have a populated help center.
Low for agents, moderate for admins building macros and Flows. Gorgias Academy has free training.