Aircall
PaidAI-powered cloud phone system and call center software with 100+ integrations, smart routing, and AI voice agents
What is Aircall?
Aircall is a cloud-based phone system and call center platform built for sales and support teams. Founded in Paris in 2014, it serves over 20,000 businesses globally and differentiates itself through its integration-first approach, connecting natively with 100+ tools including Salesforce, HubSpot, Zendesk, Intercom, Shopify, and Slack. Unlike unified communications platforms that try to be everything (phone, video, messaging), Aircall focuses specifically on voice calling and does it well. The platform includes IVR (interactive voice response), call routing, call recording, click-to-dial, SMS/MMS, and a Power Dialer for outbound sales teams. In 2025-2026, Aircall added AI capabilities including AI Voice Agents that can handle inbound calls autonomously, AI-generated call summaries, sentiment analysis, and AI Assist for real-time coaching. These AI features are add-ons rather than built into every plan, which keeps the base price accessible but means the full AI experience costs more. Aircall requires a minimum of 3 licenses on standard plans, making it a team-oriented tool rather than a solo solution. For sales teams running high-volume outbound campaigns or support teams needing a reliable, deeply integrated phone system, Aircall is one of the most proven options in the market.
⚡ Quick Verdict
Sales and support teams (3+ seats) that need a reliable cloud phone system with deep CRM integrations
Solo users, two-person teams (3-license minimum), or teams needing built-in video conferencing
$30/user/mo (annual) · $40/user/mo (monthly) · 3-license minimum
No — 7-day free trial only
100+ native integrations — the deepest CRM/helpdesk ecosystem of any cloud phone system
AI features are paid add-ons ($9-15/license/mo extra), not included in base plans
Bottom line: Aircall scores 4.3/5 — A proven, integration-rich cloud phone system for sales and support teams, though AI features cost extra and the 3-license minimum locks out small teams.
Pricing
No free plan — 7-day free trial available.
Essentials — $30/user/month (annual) · $40/user/month (monthly):
Minimum 3 licenses. Includes 100+ integrations, API access, IVR, call recording, click-to-dial, SMS/MMS, softphone, unlimited outbound calls (domestic). 50 free AI Voice Agent minutes/month + 100 bonus at signup.
Professional — $50/user/month (annual) · $70/user/month (monthly):
Minimum 3 licenses. Everything in Essentials plus Salesforce CTI integration, mandatory call tagging, advanced analytics, smart routing, Power Dialer, and all AI Assist features.
Custom — Quote-based:
Minimum 25 licenses. Everything in Professional plus custom onboarding, API developer support, SLA, and single sign-on.
AI Add-ons (all plans):
AI Assist Pro — $9/license/month: live transcription, playbooks, AI coaching.
Analytics+ — $15/license/month: unlimited historical data, detailed filters, advanced reporting.
Key Features
- 100+ native integrations (Salesforce, HubSpot, Zendesk, Intercom, Shopify, Slack)
- Power Dialer for outbound sales campaigns (Professional+)
- AI Voice Agents for autonomous inbound call handling
- IVR with smart call routing and ring groups
- Call recording with AI-generated summaries
- Click-to-dial and SMS/MMS messaging
- AI Assist with live transcription and coaching playbooks (add-on)
- Advanced analytics and custom dashboards (Analytics+ add-on)
- Salesforce CTI deep integration (Professional+)
- Unlimited outbound domestic calling on all plans
Pros & Cons
Pros
- Deepest integration ecosystem of any cloud phone system — 100+ native connections
- Power Dialer makes high-volume outbound sales efficient
- Clean, intuitive interface — low learning curve for agents
- Reliable call quality with global coverage
- AI Voice Agents included (50 free minutes/month on all plans)
Cons
- 3-license minimum means real starting cost is $90/month, not $30
- AI features (transcription, coaching) are paid add-ons, not built-in
- No video conferencing — voice-only platform
- Professional plan ($50/user) needed for Salesforce CTI and Power Dialer
- No free plan; trial is only 7 days
FAQ
How much does Aircall cost?
Aircall has three plans: Essentials at $30/user/month (annual) or $40/user/month (monthly), Professional at $50/user/month (annual) or $70/user/month (monthly), and Custom with quote-based pricing for 25+ licenses. All plans require a minimum of 3 licenses. AI add-ons cost extra: AI Assist is $9/license/month and Analytics+ is $15/license/month.
Does Aircall have a free plan?
No, Aircall does not offer a free plan. It provides a 7-day free trial so teams can test the platform before committing. After the trial, all users need a paid subscription starting at $30/user/month on annual billing with a 3-license minimum, meaning the real starting cost is $90/month.
What is Aircall AI Voice Agent?
Aircall AI Voice Agent is an AI-powered virtual agent that handles inbound calls autonomously. It can answer common questions, route callers, and resolve simple requests without human intervention. All plans include 50 free Voice Agent minutes per month plus 100 bonus minutes at signup. Additional minutes are available on a pay-as-you-go basis.
How does Aircall compare to Dialpad?
Aircall focuses on being an integration-first cloud phone system for sales and support teams, with 100+ native integrations including deep CRM connections to Salesforce, HubSpot, and Zendesk. Dialpad positions itself as a unified communications platform with stronger native AI features like real-time transcription and sentiment analysis built into every plan. Aircall starts at $30/user/month vs Dialpad Connect at $15, but Dialpad's AI contact center starts at $80. Aircall charges extra for AI features ($9/license/month for AI Assist).
What CRMs does Aircall integrate with?
Aircall integrates with 100+ tools including Salesforce, HubSpot, Zendesk, Intercom, Shopify, Pipedrive, Zoho CRM, Monday.com, and Slack. The integrations include click-to-dial, automatic call logging, call recording synced to contact records, and AI-generated call summaries pushed to your CRM. The Salesforce CTI integration is available on the Professional plan.
Is Aircall good for sales teams?
Yes, Aircall is particularly strong for outbound sales teams. The Professional plan includes a Power Dialer that lets reps auto-dial through prospect lists, mandatory call tagging for pipeline hygiene, and advanced analytics for coaching. Combined with deep CRM integrations (especially Salesforce and HubSpot), Aircall provides the core calling infrastructure sales teams need without requiring a separate dialer tool.
What is the minimum number of licenses for Aircall?
Aircall requires a minimum of 3 licenses on the Essentials and Professional plans, and 25 licenses on the Custom plan. This means the minimum monthly cost is $90/month (3 x $30) on annual billing for the Essentials plan. Solo users or two-person teams cannot use Aircall without paying for at least 3 seats.
📋 Good to know
Sign up at aircall.io for a 7-day free trial. Setup is fast — most teams are making calls within hours. Number porting from existing providers typically takes 2-4 weeks. Desktop app, mobile app, and browser softphone all available.
GDPR compliant (EU-headquartered). SOC 2 Type II certified. Call recordings stored securely with configurable retention policies. SSO available on Custom plan only.
Start on Essentials ($30) for basic phone + integrations. Move to Professional ($50) when you need Power Dialer, Salesforce CTI, or advanced analytics. Add AI Assist ($9/license) when you want real-time transcription and coaching.
Low for agents — the interface is clean and intuitive. Moderate for admins configuring IVR trees, routing rules, and integration workflows.