Augmedix
PaidRemote human scribes augmented with AI, producing real-time clinical notes for health systems and specialty practices
What is Augmedix?
Augmedix is a clinical documentation company that combines remote human medical scribes with AI and natural language processing to produce real-time notes during clinician-patient encounters. Clinicians wear a smartphone or lightweight headset, Augmedix captures the visit audio, and a combination of AI models and trained scribes generate a structured note that appears in the EHR during or immediately after the visit. The hybrid human-plus-AI approach differentiates Augmedix from pure software scribes: complex, ambiguous, or high-stakes visits still benefit from a human checking and refining the output. Augmedix has deep roots in emergency medicine, hospital medicine, and specialty outpatient care and is deployed across dozens of US health systems. Over the past few years it has invested heavily in AI automation to reduce scribe effort per note while preserving quality — the company calls this Augmedix Go, a more automated product tier for lower-complexity specialties, alongside its traditional fully-human-supported service. In 2024, Commure acquired Augmedix in a strategic deal that consolidated the company into a broader physician experience platform. Augmedix is sold to health systems and medical groups on enterprise contracts, typically per-clinician per-month, with service-level commitments and implementation support.
⚡ Quick Verdict
Health systems and specialty groups that want hybrid human+AI documentation with strong service-level commitments
Cost-sensitive small practices or clinicians who prefer fully automated AI scribes
Enterprise subscription · Custom per-clinician quotes
No — managed enterprise service
Hybrid human+AI model for complex clinical environments
Typically more expensive than pure software scribes
Bottom line: Augmedix scores 4.3/5 — a strong hybrid human+AI scribing service for health systems that want human oversight on complex visits, especially in ED and hospital medicine.
Pricing
Contact sales: Augmedix does not publish list pricing. It is sold as a per-clinician per-month enterprise subscription that includes the documentation service (human + AI scribes), EHR integration, and implementation support. Industry benchmarks for hybrid human-plus-AI scribe services typically run higher than pure software scribes — roughly $300 to $700+ per clinician per month — because of the human labor involved.
Service tiers: Augmedix Go offers a more automated, lower-cost tier for lower-complexity specialties, while traditional Augmedix Live retains heavier human oversight for emergency, hospital, and complex outpatient medicine.
Trials: Pilots are available through Augmedix/Commure enterprise sales. There is no self-serve free tier.
Key Features
- Hybrid human medical scribes plus AI and NLP automation
- Real-time note creation during clinician-patient visits
- Deep EHR integration across Epic, Cerner, Athena, and others
- Specialty coverage including ED, hospital medicine, and ambulatory
- Augmedix Go automated tier for lower-complexity specialties
- Service-level commitments on note turnaround and quality
- HIPAA-compliant global scribe operations with training
- Part of Commure physician experience platform
Pros & Cons
Pros
- Hybrid human+AI model handles complex visits well
- Established service with broad specialty coverage
- Real-time notes available during or right after the visit
- Enterprise support and SLAs for health systems
Cons
- Higher cost than pure software ambient AI scribes
- Human component means less room for explosive price compression
- Enterprise only, no self-serve
FAQ
Is Augmedix an AI scribe or a human scribe service?
Both. Augmedix pioneered the remote human medical scribe model and has since layered AI and natural language processing on top. For most visits, an AI model drafts the note and a trained human scribe refines it before it enters the EHR. For lower-complexity specialties, Augmedix Go leans more heavily on automation with lighter human review. The hybrid model is designed to balance speed, cost, and clinical quality.
What specialties does Augmedix support?
Augmedix has strong coverage across emergency medicine, hospital medicine, primary care, cardiology, orthopedics, behavioral health, and many ambulatory specialties. Its heritage in ED and inpatient settings is a notable differentiator — those environments are challenging for pure software scribes because of noisy audio, fast-moving workflows, and high clinical complexity. Outpatient specialties are supported through the Augmedix Go tier.
How does Augmedix compare to Nuance DAX or Abridge?
Nuance DAX and Abridge are pure software ambient AI scribes; Augmedix is a hybrid human+AI service. The trade-off is cost vs. quality on complex visits. Augmedix can deliver higher-confidence notes in demanding environments (ED, hospital medicine) but typically costs more per clinician per month than fully automated software scribes. Many health systems run both types of tools for different clinical settings.
How much does Augmedix cost?
Augmedix does not publish pricing. Because of its human component, it typically costs more than pure software ambient AI scribes — industry benchmarks place hybrid scribe services in the $300 to $700+ per clinician per month range. Augmedix Go is positioned as a lower-cost tier for outpatient specialties, while traditional Augmedix Live is priced for higher-complexity environments with heavy human oversight.
Is Augmedix HIPAA compliant?
Yes. Augmedix is HIPAA compliant, signs Business Associate Agreements with all customers, trains its global scribe workforce on compliance, and maintains encryption, access controls, and audit logs across its infrastructure. The human-in-the-loop model is supported by strict operational controls around scribe access, workstation security, and review processes to protect PHI.
Is Augmedix still independent?
No. Augmedix was acquired by Commure in 2024 and is now part of Commure's broader physician experience platform. The Augmedix brand, service, and core offerings continue, but they are integrated with Commure's suite of clinician tools. Customers typically purchase Augmedix through Commure enterprise sales and may bundle it with other Commure products for a unified workflow.
📋 Good to know
Contact Augmedix sales for a demo and pilot. Enterprise deployments include integration and training.
Enterprise security posture with BAAs or DPAs as appropriate. SOC 2 / HIPAA / GDPR coverage depending on product.
Health systems and specialty groups that want hybrid human+AI documentation with strong service-level commitments.
Enterprise-grade training and onboarding typically included in contracts.