Document360
PaidAI knowledge base & help-center platform with Eddy AI search
⚡ Quick Verdict
Teams building a customer-facing or internal knowledge base at scale
Solo users or small teams wanting cheap, transparent flat pricing
Quote-based (Professional / Business / Enterprise), 14-day free trial
No (free tier discontinued Nov 2024)
Purpose-built KB platform with Eddy AI search
Opaque, sales-led pricing; AI billed as add-ons
Bottom line: Document360 scores 4.0/5, a mature, well-supported knowledge base platform for teams that need structured documentation plus AI answers, held back mainly by quote-only pricing and per-project AI add-on costs.
What is Document360?
Document360 is an AI-powered knowledge base and help-center platform built by Kovai.co, the SaaS company founded by Saravana Kumar in 2017 (the product itself launched out of an internal Kovai hackathon that year). It gives companies a single place to author, manage, and publish self-service documentation, product manuals, user guides, SOPs, API references, FAQs, and internal wikis, and then surface that content as instant answers to customers and employees. Unlike general workspaces such as Notion or Confluence, Document360 is purpose-built for documentation: it ships with a category-tree structure, draft workflows, review/approval steps, and a branded public knowledge site out of the box.
Its AI layer is branded Eddy AI. Eddy powers conversational search that answers questions in natural language using only your published articles, returning a synthesized response with citations back to the source documents, closer to a support-grade answer engine like Intercom Fin or Zendesk AI Agent than a generic chatbot. Alongside search, Document360's AI Writing Agent drafts articles from videos, audio, and existing files inside the editor, and the platform can auto-generate FAQs, summaries, and glossaries. A built-in MCP server connects your knowledge base to ChatGPT, Claude, and Microsoft Copilot so external assistants can ground their answers in your content.
Document360 is used by thousands of businesses across 150+ countries, including McDonald's, the NHS, HP, and Samsung, spanning SaaS, healthcare, finance, manufacturing, and education. In November 2024 the vendor discontinued its free tier and moved to fully quote-based pricing across three plans, Professional, Business, and Enterprise, with a 14-day free trial. AI features such as Eddy AI search and the AI Suggest writing tools are billed as add-ons on top of the base plan, often per project, which means a real-world rollout costs noticeably more than the headline plan alone. That pricing opacity is the main reason it lands behind cheaper, more transparent documentation tools on value, even though the product itself is one of the most capable dedicated KB platforms available.
Document360 Pricing
Document360 moved to fully quote-based pricing in November 2024 and no longer publishes USD amounts on its pricing page. All plans require contacting sales. A 14-day free trial is available; there is no permanent free tier. Last verified June 2026.
Professional, Entry plan for growing teams: knowledge base authoring, version history, custom domain, analytics, and core integrations. AI features (Eddy AI, AI Suggest) are paid add-ons, typically billed per project.
Business, The most-chosen tier for mid-sized teams; adds Eddy AI Search & Answer, the MCP server integration, advanced workflows, and expanded limits on top of Professional.
Enterprise, Custom AI and high-scale plan (annual only): auto-generated glossaries, duplicate-content detection, SSO/SCIM, advanced security and governance, and dedicated support.
Note: annual billing unlocks the lowest quoted price; monthly is typically 15-25% higher, and turning AI on across multiple projects can add meaningfully to the base bill.
Key Features
- Eddy AI search & answer, conversational search that answers questions from your own articles and returns a synthesized response with citations to the source documents
- AI Writing Agent, drafts and expands knowledge base articles directly in the editor from videos, audio, and existing files
- AI FAQ, summaries & glossaries, auto-generates FAQ blocks, article summaries, and a knowledge base glossary, plus text-to-audio for articles
- MCP server integration, exposes your knowledge base to ChatGPT, Claude, and Microsoft Copilot so external assistants answer using your content
- Category-tree editor, structured documentation with both Markdown and WYSIWYG modes, reusable snippets, and content blocks
- Workflows & version history, draft states, review/approval steps, full revision history, and roll-back for governed publishing
- Branded knowledge site & widget, SEO-optimized public help center on a custom domain plus an in-app help widget for contextual self-service
- Analytics & ticket deflection, search and article analytics, failed-search reports, and metrics on how much support volume the knowledge base deflects
- 60+ integrations, connects with Zendesk, Slack, Intercom, GitHub, Freshdesk, and more, plus a public API for custom workflows
- Localization & private docs, multi-language knowledge bases (50+ languages via AI translation), plus private/internal sites with role-based access
Pros & Cons
Pros
- Purpose-built for documentation, category trees, workflows, and a branded help site work out of the box
- Eddy AI returns cited, article-grounded answers rather than open-ended chatbot guesses
- MCP server bridges your knowledge base to ChatGPT, Claude, and Copilot
- Strong governance: draft states, review/approval, version history, and granular permissions
- Mature, enterprise-proven platform (McDonald's, NHS, HP, Samsung) with 60+ integrations
- Built-in analytics and ticket-deflection reporting tie content to support outcomes
Cons
- No free tier since November 2024, and no published prices, so you must talk to sales
- AI capabilities (Eddy AI, AI Suggest) are add-ons, often billed per project, inflating the real cost
- Eddy AI search can become the largest line on the invoice for high-traffic knowledge bases
- Overkill for solo users or small teams that just want simple, cheap docs
- Monthly billing runs 15-25% higher than annual, and some AI features are gated to higher tiers
- Less flexible than a general workspace if you also need project management or databases
Best For
Support & documentation teams at growing or enterprise companies that need a structured, governed, customer-facing knowledge base with AI-powered self-service. Product & technical writing teams who want category trees, draft workflows, version control, and API documentation in one purpose-built tool. Customer experience leaders who want to deflect support tickets with cited Eddy AI answers and measure the impact through built-in analytics. It is a weaker fit for individuals or small teams who would be better served by a cheaper, transparently-priced documentation tool.
📋 Good to know
Start the 14-day free trial at document360.com, create a project, and build your category tree. Publishing a branded site on a custom domain and wiring up integrations is straightforward but configuration-heavy for large knowledge bases.
Content is hosted on Document360's cloud. Eddy AI answers are grounded in your own articles, and Enterprise plans add SSO/SCIM, audit logs, and advanced security and data-governance controls.
Move to Business for Eddy AI Search & Answer and the MCP server; step up to Enterprise for auto-glossaries, duplicate-content detection, SSO/SCIM, and dedicated support at high scale.
Moderate, the editor and category model are intuitive for writers, but workflows, localization, and AI configuration take time to set up well for a large, multi-team knowledge base.
🔄 Alternatives by use case
FAQ
What is Document360?
Document360 is an AI-powered knowledge base and help-center platform built by Kovai.co. Teams use it to author, manage, and publish product docs, SOPs, API references, FAQs, and internal wikis, then surface answers through its Eddy AI assistant, conversational search that responds using your own articles with citations. It is used by companies like McDonald's, the NHS, HP, and Samsung.
Is Document360 free?
No. Document360 discontinued its permanent free tier in November 2024 and now offers only paid plans (Professional, Business, and Enterprise) on a quote basis. There is a 14-day free trial so you can evaluate the platform before committing, but no ongoing free plan remains.
How much does Document360 cost?
Document360 no longer publishes prices, as of November 2024 it moved to fully quote-based pricing, so you contact sales for a quote on the Professional, Business, or Enterprise plan. Annual billing unlocks the lowest rate; monthly typically runs 15-25% higher. AI features like Eddy AI and AI Suggest are add-ons, often billed per project, so the real total depends on how widely you enable AI. Verify current pricing at document360.com before buying.
What is Eddy AI in Document360?
Eddy AI is Document360's generative AI layer. Its headline capability is conversational search and answer: visitors ask a question in natural language and Eddy returns a synthesized answer drawn only from your published articles, with citations to the source pages. Eddy also powers the AI Writing Agent, AI-generated FAQs, summaries, and glossaries. On most plans Eddy AI is a paid add-on rather than being included by default.
Document360 vs Notion, which should I choose?
Choose Document360 if your priority is a structured, customer-facing knowledge base with workflows, a branded help site, and Eddy AI search built for support deflection. Choose Notion if you want a flexible all-in-one workspace for notes, wikis, docs, and project management with AI as an add-on, and you value transparent pricing and a free tier. Document360 is the specialist; Notion is the generalist.
What is Document360 best for?
Document360 is best for support and documentation teams that need a dedicated, governed knowledge base at scale, public help centers, product manuals, API docs, and internal wikis, with AI-powered self-service through Eddy AI. It shines when you want draft workflows, version control, localization, analytics, and ticket deflection in one tool. It is less suited to individuals or small teams who just need simple, low-cost documentation.
