MonkeyLearn
PaidNo-code text analysis and machine learning platform for sentiment, classification, and custom NLP workflows
What is MonkeyLearn?
MonkeyLearn is a no-code text analysis and machine learning platform that lets non-technical teams build custom NLP models for sentiment analysis, topic classification, keyword extraction, intent detection, and entity recognition, all without writing code. Originally launched as an independent startup, MonkeyLearn was acquired by Medallia in 2022 and folded into the Medallia Experience Cloud. By our August 2026 re-check the standalone MonkeyLearn service had been retired: monkeylearn.com now returns a permanent redirect to medallia.com, and there is no longer any way to sign up for MonkeyLearn on its own. The platform is widely used by marketing, customer experience, and product teams to analyze support tickets, survey responses, product reviews, social media mentions, and open-text feedback at scale. Users can either start with pre-built models (sentiment, topic, urgency detection) or train custom classifiers on their own labeled data using the drag-and-drop model builder. MonkeyLearn integrates with Zapier, Google Sheets, Excel, RapidMiner, Zendesk, Intercom, and most major CRM and helpdesk tools, so you can pipe customer text through analysis and route by sentiment, topic, or priority. The last pricing MonkeyLearn published started at $299/month, substantially higher than general AI tools and a reflection of its enterprise positioning, and there was no free plan. That figure is historical: it cannot be re-verified because the vendor pricing page no longer exists. Teams that need structured text analysis at scale with CX-focused integrations should now look at Medallia Experience Cloud or at the alternatives linked from this page. For ad-hoc text analysis, cheaper general AI tools like ChatGPT or Claude can do similar work at a fraction of the cost.
⚡ Quick Verdict
Nobody new, the standalone product is discontinued. Historically, enterprise CX and product teams needing structured text analysis at scale
Individuals or small teams who can use ChatGPT or Claude for ad-hoc text analysis
Discontinued · Last published price was $299/month, no free plan
No, demo available on request only
No-code custom NLP model training with strong CX integrations, genuinely accessible to non-developers
High starting price ($299/mo) makes it overkill for ad-hoc text analysis
Bottom line: MonkeyLearn scored 4.3/5 when it was a live product, and it was the right pick for enterprise CX teams doing structured text analysis at scale. As of August 2026 it is discontinued as a standalone tool, so new buyers should look at Medallia Experience Cloud, at the alternatives on this page, or at ChatGPT or Claude for ad-hoc analysis.
Pricing
Historical pricing. MonkeyLearn stopped selling subscriptions and its pricing page is gone as of August 2026, so the tiers below record what MonkeyLearn last published rather than anything you can buy today. We have deliberately left the figures unchanged instead of guessing at replacements.
Team, starting at $299/month: Pre-built sentiment, topic, and intent classifiers, custom model training, Google Sheets and Excel integration, Zapier connection, 10,000 text queries per month, basic support.
Business, custom pricing: Higher query volumes, advanced custom models, Zendesk, Intercom, and Salesforce integration, workflow automation, priority support, team workspaces.
Enterprise, custom pricing: Unlimited queries, dedicated infrastructure, custom deployment, dedicated CSM, SLA, on-premise options, Medallia Experience Cloud bundle. MonkeyLearn does not offer a free plan and is considerably more expensive than general AI tools, the platform is positioned for enterprise CX and product teams with specific NLP workflows rather than individual users.
Key Features
- No-code custom text classifier training
- Pre-built sentiment, topic, and intent models
- Keyword extraction and entity recognition
- Google Sheets and Excel integration
- Zapier connection for workflow automation
- Zendesk and Intercom integration
- Part of Medallia Experience Cloud
- API access for custom integrations
Pros & Cons
Pros
- No-code model training is genuinely accessible to non-developers
- Strong CX-focused integrations with helpdesk tools
- Enterprise-grade reliability and support
- Pre-built models work out of the box
Cons
- Starting price of $299/month is high
- No free plan for experimentation
- General AI tools (ChatGPT, Claude) can do similar ad-hoc analysis cheaper
FAQ
How much does MonkeyLearn cost in 2026?
MonkeyLearn no longer sells a subscription. On our August 2026 re-check the standalone product was discontinued, monkeylearn.com returned a permanent redirect to medallia.com, and no MonkeyLearn pricing page remains to quote from. For the record, the last rate MonkeyLearn published was $299/month for the Team tier, covering pre-built models, custom classifier training, 10,000 text queries per month, and basic integrations, with Business and Enterprise custom-priced. There was never a free plan. The capability now lives inside Medallia Experience Cloud, and general-purpose AI tools like ChatGPT or Claude handle ad-hoc text analysis for far less.
Is MonkeyLearn still active after the Medallia acquisition?
No, not as a standalone product. Medallia acquired MonkeyLearn in 2022, and by our August 2026 re-check the separate service had been retired: monkeylearn.com returns a permanent redirect to medallia.com, the old pricing URL now serves Medallia's own pricing page, and the app, API, developer and help subdomains no longer resolve at all. The text analytics capability continues inside Medallia Experience Cloud, so Medallia customers still get sentiment, topic and intent analysis, but you can no longer sign up for MonkeyLearn on its own.
Can I train custom models in MonkeyLearn?
Yes. MonkeyLearn's core differentiator is no-code custom model training. You upload labeled training data (CSV or direct text input), select a model type (classification, extraction, sentiment), and the platform trains a custom NLP model you can use via the API or built-in integrations. This was genuinely accessible to non-developers, which is why MonkeyLearn was popular with marketing and CX teams who could not write Python. Note that the standalone product was retired in 2026, so this training flow is no longer available to new users.
Does MonkeyLearn integrate with Zendesk and Intercom?
Yes. MonkeyLearn integrates natively with Zendesk, Intercom, Salesforce, HubSpot, Google Sheets, Excel, RapidMiner, and Zapier (for 5,000+ other apps). Customer support tickets can flow through MonkeyLearn for sentiment tagging, topic classification, or urgency detection, then route automatically in the helpdesk based on analysis results.
Is MonkeyLearn better than ChatGPT for text analysis?
For structured, repeatable, production workflows at scale, yes, MonkeyLearn is purpose-built with stable APIs, custom model training, and enterprise support. For ad-hoc text analysis, exploration, or one-off projects, ChatGPT or Claude are dramatically cheaper ($20/mo vs $299/mo) and more flexible. The right choice depends on whether you are running text analysis as a workflow or as an exploration.
What languages does MonkeyLearn support?
MonkeyLearn supports English, Spanish, French, German, Italian, Portuguese, Dutch, and a handful of other European languages for pre-built models. Custom classifiers can be trained in any language if you provide labeled training data. Multilingual support is less comprehensive than general AI tools, which handle 90+ languages out of the box.
Is MonkeyLearn secure for enterprise deployment?
MonkeyLearn is SOC 2 Type II compliant and GDPR compliant. Enterprise plans offer dedicated infrastructure, custom data retention policies, and SLAs. As part of Medallia Experience Cloud, MonkeyLearn inherits Medallia's enterprise compliance framework, which covers large-scale regulated deployments.
Who should use MonkeyLearn vs general AI tools?
This is no longer a live choice. MonkeyLearn was retired as a standalone product, so as of August 2026 the realistic options are Medallia Experience Cloud, which carries the same text analytics inside a much broader enterprise CX suite, or a general-purpose AI tool. Use ChatGPT or Claude for flexible, ad-hoc text analysis, experimentation, or low-volume workflows, and see the alternatives linked from this page if you need a dedicated no-code text analysis platform with its own API.
📋 Good to know
No longer possible. Sign-up closed when the standalone product was retired; the workflow described here ran through the MonkeyLearn app, which is offline as of August 2026.
SOC 2 Type II compliant. GDPR compliant. Enterprise plans offer dedicated infrastructure and custom data retention. Part of Medallia compliance framework.
Not applicable. The tier ladder below is historical; there is nothing to buy or upgrade to as of August 2026.
Moderate, pre-built models work immediately, but custom classifier training requires labeled data and takes a few days to iterate to production-ready accuracy.
