Smith.ai

Smith.ai now publishes a single combined receptionist plan table instead of two separate product lines: Starter at $300/month for 30 calls ($11.50/call overage), Basic at $810/month for 90 calls ($10.50/call), Pro at $2,100/month for 300 calls ($8.50/call), and Enterprise quoted on request. The self-service AI Receptionist tiers we used to list, Free at $0 with 25 calls a month and then $3/call, Pro at $150/month, and Enterprise at $500/month, no longer appear on that page. Confirm current pricing at smith.ai before committing.

No. Smith.ai does not offer a free plan or a traditional free trial, and the free 25-call AI Receptionist tier no longer appears on its pricing page. Instead, Smith.ai says that if you decide it is not for you in the first two weeks it will refund your initial plan, no strings attached, up to $1,000 and excluding overages. The cheapest paid plan now shown is Starter at $300/month for 30 calls.

Both. Smith.ai is a hybrid "AI-led, human-supported" service. The AI Receptionist answers, screens, and qualifies routine calls, books appointments, and blocks spam automatically. When a call is complex, sensitive, or needs a human touch, it escalates seamlessly to one of Smith.ai's 500+ North America-based live agents. You can also choose fully live-agent plans where humans answer every call. This hybrid model is the main difference from pure software tools like Synthflow or Sila AI.

Smith.ai is best for small and mid-sized service businesses, law firms, home services, medical and dental practices, agencies, and IT firms, that miss calls and lose leads when no one is available to answer. It is especially strong for businesses that want a human safety net rather than a fully automated bot, and that need calls turned into booked appointments and qualified leads inside their CRM. It is less suited to high-volume call centers or teams wanting a low-cost, self-built voice bot.

Smith.ai connects to 7,000+ apps. Native integrations include CRM and telephony platforms such as Salesforce, HubSpot, Clio (legal), ServiceTitan (home services), and Calendly, plus thousands more through Zapier. Call data, transcripts, lead details, and bookings sync automatically into your CRM and calendar so you do not have to re-enter anything. Every call is recorded and transcribed for a verifiable record.

Yes. Smith.ai offers English and Spanish fluency across its plans, so bilingual callers can be handled without routing them to a separate line. This matters for service businesses with Spanish-speaking customers who would otherwise abandon a call that only supports English.

Choose Smith.ai if you want a done-for-you receptionist service with real humans backing up the AI and you value never missing an important call. Choose Synthflow if you are technical (or have an agency) and want to build and own your own no-code voice agent at a lower per-call cost. Smith.ai sells outcomes (answered, qualified, booked calls) with a human safety net; Synthflow sells a self-serve platform. Smith.ai's per-call pricing is higher, but it includes the human layer Synthflow does not.

The self-service AI Receptionist plans, which no longer appear on Smith.ai's pricing page, had no setup fees and no long-term contracts: they were month-to-month and you could cancel anytime (billed through the end of the current cycle). The managed annual plans are billed annually and include white-glove onboarding; a one-time custom AI training add-on is quoted at signup. Always confirm current terms at smith.ai before committing.