Smith.ai

Smith.ai has two product lines. The self-service AI Receptionist plans are month-to-month: Starter $95/month (about 2 calls/day at $1.90/call), Basic $270/month (about 5 calls/day at $1.80/call), and Pro $800/month (about 15 calls/day at $1.60/call). Live agent handoffs cost $3/call on these plans. The managed annual plans, where Smith.ai builds and runs everything for you, start at $500/month and scale to $2,000/month, with custom Enterprise pricing above that. There are no setup fees or contracts on the self-service plans.

No. Smith.ai does not offer a free plan or a traditional free trial. Instead, every new client gets a 30-day money-back guarantee (refunds of up to $1,000), so you can test the service risk-free for a month and request a refund if it is not a fit. The cheapest paid entry point is the AI Receptionist Starter plan at $95/month.

Both. Smith.ai is a hybrid "AI-led, human-supported" service. The AI Receptionist answers, screens, and qualifies routine calls, books appointments, and blocks spam automatically. When a call is complex, sensitive, or needs a human touch, it escalates seamlessly to one of Smith.ai's 500+ North America-based live agents. You can also choose fully live-agent plans where humans answer every call. This hybrid model is the main difference from pure software tools like Synthflow or Sila AI.

Smith.ai is best for small and mid-sized service businesses, law firms, home services, medical and dental practices, agencies, and IT firms, that miss calls and lose leads when no one is available to answer. It is especially strong for businesses that want a human safety net rather than a fully automated bot, and that need calls turned into booked appointments and qualified leads inside their CRM. It is less suited to high-volume call centers or teams wanting a low-cost, self-built voice bot.

Smith.ai connects to 7,000+ apps. Native integrations include CRM and telephony platforms such as Salesforce, HubSpot, Clio (legal), ServiceTitan (home services), and Calendly, plus thousands more through Zapier. Call data, transcripts, lead details, and bookings sync automatically into your CRM and calendar so you do not have to re-enter anything. Every call is recorded and transcribed for a verifiable record.

Yes. Smith.ai offers English and Spanish fluency across its plans, so bilingual callers can be handled without routing them to a separate line. This matters for service businesses with Spanish-speaking customers who would otherwise abandon a call that only supports English.

Choose Smith.ai if you want a done-for-you receptionist service with real humans backing up the AI and you value never missing an important call. Choose Synthflow if you are technical (or have an agency) and want to build and own your own no-code voice agent at a lower per-call cost. Smith.ai sells outcomes (answered, qualified, booked calls) with a human safety net; Synthflow sells a self-serve platform. Smith.ai's per-call pricing is higher, but it includes the human layer Synthflow does not.

The self-service AI Receptionist plans have no setup fees and no long-term contracts, they are month-to-month and you can cancel anytime (billed through the end of the current cycle). The managed annual plans are billed annually and include white-glove onboarding; a one-time custom AI training add-on is available for $2,000 on monthly plans. Always confirm current terms at smith.ai before committing.