Dialpad Ai
PaidAI-powered cloud phone and contact center platform with real-time transcription, sentiment analysis, and agent assist
What is Dialpad Ai?
Dialpad Ai is the AI layer built into Dialpad's cloud phone system and AI-powered contact center. It's one of the most widely deployed AI calling platforms in the mid-market and enterprise, with customers including WeWork, Uber, Motorola, Twitter, Stripe, and T-Mobile. Dialpad combines a full cloud phone system (IP telephony, SMS, conferencing) with native AI features: real-time transcription during live calls, sentiment analysis, automated call summaries, agent assist cards that surface suggested responses during customer conversations, and post-call coaching analytics. The AI is trained on billions of voice minutes and delivers transcription accuracy that competes with standalone conversation intelligence platforms. Dialpad sells two main product lines — Dialpad Connect (business phone system starting at $15/user/month) and Dialpad Support (AI Contact Center starting at $80/user/month with Ai Contact Center features), plus a newer Dialpad Ai Agents product for conversational bot automation. For sales and support teams that need a unified phone + CI experience rather than bolting conversation intelligence onto a separate phone system, Dialpad is one of the most complete choices in the market.
⚡ Quick Verdict
Mid-market and enterprise contact centers and sales teams that want AI and phone system unified in one platform
Small teams that just need basic phone or SMS — Dialpad's full AI stack is priced for contact center use cases
Connect from $15/user/mo · Support from $80/user/mo · Ai Agents usage-based
No — 14-day free trial only
Fully unified cloud phone + AI contact center in one vendor
Jump from Connect ($15) to Support ($80) is steep for teams that only need partial AI
Bottom line: Dialpad Ai scores 4.4/5 — The most complete unified phone + AI platform for mid-market and enterprise contact center deployments.
Pricing
No free plan — 14-day free trial available.
Dialpad Connect (business phone system):
Standard — $15/user/month annually ($23 monthly): unlimited calling, SMS, meetings up to 150 participants, Dialpad Ai basics.
Pro — $25/user/month annually: CRM integrations, international SMS, 25 ring groups, hold queues.
Enterprise — Custom: SSO, custom provisioning, 99.99% uptime SLA.
Dialpad Support (AI Contact Center):
Essentials — $80/user/month annually ($95 monthly): AI agent assist, real-time transcription, call summaries, basic analytics.
Advanced — $115/user/month annually: coaching features, advanced analytics, workforce management.
Premium — $150/user/month annually: full AI contact center, digital channels, omnichannel analytics.
Dialpad Ai Agents: Conversational bot automation billed on a usage-based credit model, quoted separately.
Key Features
- Real-time AI transcription during every live call
- Sentiment analysis and emotion detection
- AI agent assist with suggested responses and battlecards
- Automated post-call summaries and action items
- Voice intelligence (Vi) for coaching and analytics
- Unified cloud phone system with SMS, video, meetings
- AI contact center with omnichannel routing and IVR
- Deep integrations with Salesforce, HubSpot, Zendesk, ServiceNow
- SOC 2 Type II, HIPAA, GDPR, and FedRAMP (some products)
Pros & Cons
Pros
- Fully unified phone + AI contact center — single vendor, single bill
- Real-time transcription with strong accuracy
- Proven at Fortune 500 scale
- Native AI agent assist reduces need for separate CI tool
Cons
- Steep price jump from Connect ($15) to Support ($80) tier
- Ai Agents product billed separately on usage-based credits
- Complex pricing with multiple product lines can confuse buyers
FAQ
How much does Dialpad Ai Contact Center cost?
Dialpad Support (AI Contact Center) starts at $80/user/month annually (Essentials), $115/user/month (Advanced), and $150/user/month (Premium). These prices are for annual commitments; monthly billing costs $95-170/user/month. Ai Agents (conversational bot automation) is billed separately on a usage-based credit model quoted through sales.
What is the difference between Dialpad Connect and Dialpad Support?
Dialpad Connect is the core cloud business phone system starting at $15/user/month — think of it as a competitor to RingCentral, Zoom Phone, or 8x8 with basic Dialpad Ai features included. Dialpad Support is the AI Contact Center product starting at $80/user/month, which adds full agent assist, contact center routing, omnichannel, advanced coaching, and deep analytics. Most teams looking for conversation intelligence actually need Support, not Connect.
Does Dialpad Ai include conversation intelligence?
Yes. Dialpad's AI features include real-time transcription, automated call summaries, sentiment analysis, keyword tracking, and agent assist cards — all of which overlap with what Gong or Chorus provide for sales teams. For teams that want unified phone + CI, Dialpad can replace a separate conversation intelligence tool. For teams that need deep sales coaching and forecasting, dedicated CI platforms are more feature-rich.
Does Dialpad have a free plan?
No, Dialpad does not offer a free plan. It does offer a 14-day free trial so teams can test the platform before committing. After the trial, all users need a paid subscription. Pricing starts at $15/user/month for Connect Standard and $80/user/month for Support Essentials.
Is Dialpad Ai good for sales teams?
For sales teams that make high volumes of phone calls, yes — Dialpad Ai delivers real-time transcription, automated call summaries, coaching insights, and CRM sync to Salesforce and HubSpot. For modern SaaS sales teams that mostly take video calls on Zoom or Teams, a dedicated CI platform like Gong or Avoma is usually a better fit because they're optimized for video meeting recording.
What CRMs does Dialpad integrate with?
Dialpad integrates with Salesforce, HubSpot, Zendesk, ServiceNow, Microsoft Dynamics, Zoho, Pipedrive, Kustomer, and many others. Integrations include click-to-call, automatic call logging, AI summaries flowing to the contact record, and deep workflow automation for contact center routing.
Is Dialpad secure for regulated industries?
Yes. Dialpad is SOC 2 Type II, HIPAA, GDPR, and PCI DSS compliant. Some Dialpad products also hold FedRAMP authorization for US government use. Enterprise contracts include custom data retention, SSO, audit logging, and regional data residency options.
📋 Good to know
Sign up at dialpad.com for a 14-day free trial. Implementation takes 1-4 weeks depending on scope — phone-only deployments go live quickly, while full AI contact center rollouts with CRM integration take longer.
SOC 2 Type II, HIPAA, GDPR, PCI DSS compliant. FedRAMP on select products. Enterprise controls for data retention, SSO, regional residency, and audit logging.
Most teams start on Connect Standard ($15) for basic phone, move to Pro ($25) for CRM integrations, and jump to Support ($80+) when they need AI agent assist, contact center routing, and advanced coaching.
Low for phone users — dial, talk, done. Moderate for contact center admins who need to configure routing, IVR, analytics, and AI agent assist cards.