XBert AI
Free trialNextiva's AI receptionist that answers calls, texts, and web chat 24/7, books appointments, and routes to your team with no code
What is XBert AI?
XBert is Nextiva's AI receptionist, an autonomous "AI employee" that answers phone calls, text messages, and web chat around the clock, books appointments, qualifies leads, and resolves routine requests without a person picking up. Instead of a generic chatbot, XBert is trained on your own business context, your policies, services, hours, and past conversations, so its answers stay accurate and on-brand, and it hands off to your team with full context when a request needs a human. It ships with pre-built roles (Receptionist, Sales, and Support), takes under five minutes to set up with no code, and can run on its own number or as an add-on to Nextiva's business VoIP. Because it sits inside Nextiva's platform rather than being a thin voice wrapper, it comes with real CRM and calendar hooks, a unified inbox across voice, SMS, and chat, full transcripts and analytics, and an enterprise compliance layer (SOC 2 Type II, ISO 27001, HIPAA-eligible with a BAA, PCI DSS, and GDPR). It competes with standalone small-business receptionists like My AI Front Desk and no-code voice builders like Synthflow, and with AI-on-a-phone-system platforms like Dialpad AI. Its differentiator is the depth of business context plus the backing of Nextiva, a 17-year-old communications company used by more than 100,000 businesses. Pricing is usage-based at $99/month for 100 interactions, with a 14-day free trial to test it first.
🌟 Try XBert free, no credit card
XBert runs a 14-day free trial: add your website, the AI receptionist learns your business, and it starts answering calls, texts, and chats, no coding skills needed. Every plan is also backed by a 30-day money-back guarantee.
Try XBert Free →⚡ Quick Verdict
Service businesses that want an autonomous AI receptionist with real CRM and calendar depth, plus enterprise compliance, healthcare, home services, legal, finance, and multi-location teams
Solo users who just want a cheap call-forwarding bot, or very low call volumes where $99/mo for 100 interactions is more than needed
$99/mo per 100 interactions · $0.99 each after · no contract
No, but a 14-day free trial (no credit card) plus a 30-day money-back guarantee
Deep business-context grounding with native CRM, calendar, and compliance inside Nextiva's platform, launched with no code
Interaction-based pricing can climb on busy lines ($0.99 per extra interaction), and it is newer than Nextiva's core phone product
Bottom line: XBert scores 4.3/5, one of the more capable AI receptionists for businesses that value accuracy, integrations, and compliance over the lowest sticker price. It is an autonomous front desk that books, routes, and resolves on its own, and it launches with no code. The usage-based pricing rewards steady, moderate volume; very high-call businesses should model overage before committing.
Pricing
Simple, usage-based pricing with no long-term contract. A 14-day free trial (no credit card) lets you test the receptionist before paying, and paid usage is covered by a 30-day money-back guarantee.
XBert AI Employee -- $99/month for 100 interactions: answers unlimited calls 24/7, AI text messaging and live chat, calendar and CRM integration, automatic appointment booking, full transcripts and analytics, and smart handoff to your team.
Additional interactions -- $0.99 each beyond the first 100. An interaction is only counted when it is substantive: a call lasting 30 seconds or longer, or an SMS or chat thread with three or more messages, so missed rings and one-word texts do not burn your allowance.
Standalone or add-on: XBert can run on its own number or bolt onto an existing Nextiva business phone plan, so it fits both brand-new setups and teams already on Nextiva VoIP. A Nextiva phone plan is not required.
Key Features
- 24/7 AI receptionist across voice, SMS, and web chat, answers, qualifies, and resolves on its own
- Automatic appointment booking, confirmation, and rescheduling synced to your calendar
- Intelligent call routing and smart handoff to a human with full conversation context
- Trained on your business context (policies, services, history) for accurate, on-brand answers with fewer hallucinations
- No-code setup in under five minutes with pre-built Receptionist, Sales, and Support roles
- Native CRM updates, a unified inbox, and full transcripts, summaries, and analytics
- Lead capture and qualification with automated follow-up and CRM workflow triggers
- Voicemail transcription with action-item extraction, plus spam filtering and priority routing
- Integrations: Google Calendar, Calendly, Cal.com, HubSpot, Salesforce, Pipedrive, ServiceTitan, Zoho, Zapier, and more
- Enterprise security and compliance: SOC 2 Type II, ISO 27001, HIPAA-eligible (BAA), PCI DSS, and GDPR
Pros & Cons
Pros
- Answers voice, SMS, and web chat autonomously, a true 24/7 front desk, not just call forwarding
- No coding skills needed, live in minutes with pre-built roles, a standout in a technical category
- Grounded in your business data, so answers stay accurate and hand off with context
- Deep native CRM and calendar hooks plus a unified inbox, more than a thin voice wrapper
- Enterprise compliance (SOC 2 Type II, HIPAA-eligible, GDPR) that most standalone receptionists lack
- Backed by Nextiva, a 17-year-old platform used by 100,000+ businesses, and pairs with Nextiva VoIP
- 14-day free trial (no credit card) and a 30-day money-back guarantee lower the risk
Cons
- No permanently free plan, the entry point is a trial, then $99/month
- Usage-based pricing ($0.99 per interaction over 100) can add up on high-volume lines
- Newer than Nextiva's core phone system, with a shorter public track record than incumbents
- Some integrations (Salesforce, HubSpot, ServiceTitan) are request-based and take a few days to enable
- The most advanced value comes when paired with the wider Nextiva platform
FAQ
Is XBert AI free?
XBert does not have a permanently free plan, but it offers a 14-day free trial with no credit card required, plus a 30-day money-back guarantee on paid usage. During the trial you add your website, the AI receptionist learns your business, and it can start answering calls, texts, and chats without any coding. After the trial, pricing is $99/month for 100 interactions, then $0.99 per additional interaction, with no long-term contract.
How much does XBert AI cost?
XBert uses simple usage-based pricing: $99/month includes 100 interactions, and each interaction beyond that is $0.99. An interaction is only counted when it is substantive, a call of 30 seconds or longer, or an SMS or chat thread with three or more messages, so missed rings and one-word texts do not use up your allowance. There is no long-term contract, a 14-day free trial with no credit card, and a 30-day money-back guarantee. XBert can run on its own number or as an add-on to a Nextiva business phone plan.
Does XBert AI require coding or technical skills?
No. XBert is a no-code product, which is a big part of what makes it stand out in the AI receptionist market. You add your website so the AI can learn your business, choose a pre-built role (Receptionist, Sales, or Support), personalize the answers and guardrails, and it can be live in under five minutes. You can preview and test the agent before it goes live, and no developer or phone-system engineer is needed to launch it.
What is XBert AI used for?
XBert is an AI receptionist for businesses that cannot afford to miss calls or messages. It answers phone calls, texts, and web chat around the clock, books and reschedules appointments, qualifies and captures leads, answers FAQs from your business context, and routes or hands off to a human when needed. It is used across healthcare and dental, home services (HVAC, plumbing, electrical), legal, financial services, real estate, restaurants, salons, and multi-location operations, especially for after-hours coverage, appointment booking, and lead intake.
Does XBert AI integrate with my calendar and CRM?
Yes. Calendar and CRM integration is core to XBert. Google Calendar, Calendly, Cal.com, Zoho, and Housecall Pro are available with no setup cost, and integrations such as Salesforce, HubSpot, Pipedrive, ServiceTitan, and Square Bookings can be enabled on request, usually within a few days at no cost. Zapier support extends XBert to many more tools. The AI books appointments directly to your calendar and updates customer records automatically after each interaction.
How does XBert AI compare to My AI Front Desk?
Both are autonomous AI receptionists that answer calls, text, and book appointments. My AI Front Desk is a packaged all-in-one for small businesses with a genuinely free plan and a flat $99/month tier, which makes it the cheaper way to start. XBert leans on Nextiva's platform: it is trained more deeply on your business context, ships with native CRM and calendar hooks and a unified inbox, and adds enterprise compliance (SOC 2 Type II, HIPAA-eligible, GDPR) that standalone tools often lack. Choose My AI Front Desk for a free entry point and simple flat pricing; choose XBert if you want deeper accuracy, compliance, and a receptionist that pairs with Nextiva business phone.
Does XBert AI work with Nextiva VoIP?
Yes. XBert is built by Nextiva and can run on its own dedicated number or bolt onto an existing Nextiva business phone plan, so it fits both brand-new setups and teams already using Nextiva VoIP. A Nextiva phone plan is not required to use XBert, but pairing the two gives you a unified voice, SMS, and chat experience with the AI receptionist and your human agents on the same platform.
📋 Good to know
Add your website so the AI can learn your business, pick a pre-built role, personalize the answers, and XBert can take live calls, texts, and chats in minutes, no code needed.
Try XBert free for 14 days with no credit card, plus a 30-day money-back guarantee on paid usage. Try XBert Free →
Runs standalone or as an add-on to Nextiva's business phone plans. A Nextiva phone plan is not required, but pairing them unifies your AI and human agents on one platform.
$99 covers 100 interactions; extra interactions are $0.99 each. Only calls of 30+ seconds and 3+ message threads count, but busy lines should still model monthly volume.
