Fireflies.ai

Freemium

AI meeting recorder with conversation intelligence

4.7/5 Visit Fireflies.ai → See alternatives

ToolChaseTC Score: 4.7/5Last verified: April 2026

⚡ Quick Verdict

Best for

Sales teams needing conversation intelligence and CRM

Not ideal for

Real-time collaboration, content creation, or non-meeting workflows

Starting price

Free Plan: Limited transcription credits, 800 minutes of storage, AI summaries for recent meetings, basic search, and integration with Zoom/Meet/Teams.

Pro — $10/month per user (billed annually): Unlimited transcription, 8,000 minutes of storage, AI-powered summaries and action items, custom vocabulary, speaker analytics, and global search across all meetings.

Business — $19/month per user (billed annually): Everything in Pro plus conversation intelligence dashboards, sentiment analysis, topic tracker, CRM integrations (Salesforce, HubSpot), video recording, unlimited storage, and admin controls.

Enterprise — Custom pricing: SSO/SAML, custom data retention, dedicated support, advanced compliance features, custom integrations, and SLA guarantees.

Free plan

Yes

Key strength

Great CRM integration

Biggest limitation

Transcription below Otter

Bottom line: Fireflies.ai scores 4.7/5 — a strong choice for Sales teams needing conversation intelligence and CRM. A solid option worth considering.

What is Fireflies.ai?

Fireflies.ai is an AI meeting intelligence platform that records, transcribes, and analyzes conversations across Zoom, Google Meet, Microsoft Teams, and other conferencing tools. Beyond basic transcription, Fireflies focuses on conversation intelligence — using AI to identify topics, track sentiment, measure talk-to-listen ratios, and surface key moments from meetings.

What sets Fireflies apart from Otter and other transcription tools is its deep analytics and CRM integration capabilities. The platform automatically logs meeting summaries, action items, and key decisions to Salesforce, HubSpot, and other CRMs, making it a powerful tool for sales teams who need to track every customer interaction. Topic Tracker identifies when specific subjects (pricing, competitors, objections) come up in conversations, and sentiment analysis reveals the emotional tone throughout meetings.

AskFred is Fireflies' AI chatbot that answers questions about your entire meeting history — search across all past transcripts, find specific discussions, compare what was said in different meetings, and generate summaries. The platform also offers Soundbites (shareable audio/video clips from meetings), Channels (organized collections of meeting recordings), and Conversation Intelligence dashboards for managers to review team performance.

Fireflies offers a free tier with limited transcription credits. Pro ($10/mo per user) provides unlimited transcription, AI summaries, action items, and custom vocabulary. Business ($19/mo per user) adds conversation intelligence, CRM integrations, sentiment analysis, and admin controls. Enterprise plans include SSO, custom integrations, and dedicated support. Fireflies is the top choice for sales organizations that need conversation analytics, CRM integration, and team performance insights alongside transcription.

Fireflies.ai Pricing

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Key Features

Auto recording and transcription — Automatically joins and records Zoom, Google Meet, Teams, and other platforms
AI-powered summaries — Generates meeting overviews, key points, and bullet-point summaries for quick review
Topic tracking — Detects when specific subjects like pricing, competitors, or objections are discussed
Sentiment analysis — Identifies positive, negative, and neutral tones throughout conversations
CRM integration — Auto-logs meeting notes, summaries, and action items to Salesforce, HubSpot, and other CRMs
AskFred AI chatbot — Ask natural language questions about your entire meeting history and get instant answers
Soundbites — Create shareable audio/video clips from key meeting moments
Conversation intelligence dashboards — Track talk-to-listen ratio, filler words, longest monologue, and team performance
Channels — Organize meeting recordings into collections by team, project, or topic
Action item extraction — Automatically identifies tasks, decisions, and follow-ups from conversations

Pros & Cons

Pros

Deep CRM integration makes it ideal for sales team workflows
Conversation intelligence provides actionable analytics beyond transcription
Sentiment analysis and topic tracking offer unique meeting insights
AskFred chatbot lets you query your entire meeting history instantly
Soundbites feature enables sharing key meeting moments easily
Unlimited transcription on Pro plan at an affordable $10/mo
Works across all major video conferencing platforms
Manager dashboards help coach and improve team communication

Cons

Free tier is more limited than Otter's free plan
Transcription accuracy can lag behind Otter for some accents
CRM integrations require Business plan at $19/mo per user
Sentiment analysis is not always reliable for nuanced conversations
Recording bot joining meetings can disrupt some participants
Mobile app is less polished than the web experience
Limited language support compared to dedicated translation tools

Best For

Sales teams that need conversation intelligence with automatic CRM logging to Salesforce or HubSpot. Sales managers who want to coach reps using talk-to-listen ratios, sentiment data, and conversation analytics. Customer success teams tracking client sentiment and key discussion topics across meetings. Organizations that need a searchable archive of all meeting content with AI-powered question answering.

✅ Pricing verified May 2026 ✅ Independently reviewed ✅ No affiliate relationship ✅ See scoring methodology

📋 Good to know

Setup

Sign up at fireflies.ai and connect your Google or Outlook calendar. Fireflies automatically joins and records your scheduled meetings.

Privacy & Data

Meeting recordings, transcripts, and AI summaries are stored on Fireflies' cloud. Data is encrypted at rest and in transit. SOC 2 Type II compliant.

When to upgrade

When you need more than 800 minutes of storage on the free plan, or want CRM integrations, conversation intelligence, and custom AI filters (Pro at $18/seat/mo).

Learning curve

Very low — connect your calendar and Fireflies handles the rest. Advanced features like custom topic trackers and Smart Filters require some setup.

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FAQ

What is Fireflies.ai?

Fireflies.ai is an AI meeting assistant that automatically records, transcribes, and summarizes meetings across Zoom, Teams, Meet, and other platforms. It creates searchable transcripts with topic tracking, sentiment analysis, and action item extraction.

Is Fireflies free?

Yes. The free plan offers unlimited transcription with 800 minutes of storage. Pro ($18/user/mo) adds unlimited storage, CRM integrations, and conversation intelligence. The free tier is genuinely generous.

Fireflies vs Otter — which is better?

Fireflies offers unlimited free transcription (Otter limits to 300 min/mo). Otter has better real-time transcription and collaboration features. Choose Fireflies for volume and integrations, Otter for real-time collaboration. See our comparison.

Can Fireflies integrate with my CRM?

Yes. Pro and above integrate with Salesforce, HubSpot, and other CRMs. Meeting summaries and action items sync automatically. This is valuable for sales teams who need to log call notes without manual data entry.

Does Fireflies work with all meeting platforms?

Yes. Fireflies supports Zoom, Google Meet, Microsoft Teams, Webex, and most other video conferencing platforms. It joins meetings automatically as a participant or can transcribe uploaded audio files.