Tidio AI (Lyro)

Lyro is Tidio's conversational AI agent, added as a layer on top of the traditional Tidio chatbot and live chat. Regular Tidio chatbots are flow-based (if/then scripts), while Lyro uses LLMs to answer customer questions in natural language based on your knowledge base and FAQs. Lyro can also trigger actions like product recommendations, order tracking, and collecting contact info. You get Lyro as an add-on to your Tidio plan or bundled into the higher tiers.

Yes. Tidio has a genuine free plan that includes live chat for up to 50 conversations per month, basic chatbot triggers, and 50 Lyro AI conversations. For small stores testing out AI customer service, the free tier is enough to validate whether customers actually engage with a chatbot. Once you exceed conversation limits, you need a paid plan starting at $29/month, and Lyro add-ons bring costs higher.

Tidio's paid plans start at $29/month (Starter) and go up to $59/month (Growth), $749/month (Plus), and $2,999/month (Premium). Lyro AI is a separate add-on starting at $39/month for 50 conversations, with pricing scaling based on volume. High-volume stores can easily spend $200-500/month on Lyro alone. The free plan includes 50 Lyro conversations as a sample — any serious deployment will need a paid plan plus an add-on.

Yes. Tidio has native integrations with Shopify (including a top-rated app store listing), WooCommerce, WordPress, BigCommerce, Wix, Squarespace, and Magento. The Shopify integration in particular is deep — Lyro can read order status, product inventory, and customer history to answer questions like "where is my order?" or "do you have this in medium?" without human intervention.

For small businesses and ecommerce shops under 50,000 website visits/month, Tidio is dramatically more affordable and has a real free tier. Intercom is a better fit for SaaS companies and mid-market teams that need deep product analytics, in-app messaging, and a broader customer engagement suite. Tidio wins on price and Shopify integration depth; Intercom wins on product sophistication and enterprise features.

Yes. Lyro supports 7 major languages out of the box including English, Spanish, French, German, Italian, Portuguese, and Polish. Language detection is automatic, so a Spanish-speaking customer will get a Spanish reply even if your help content is in English (quality is best when source content matches). This makes Tidio practical for European ecommerce stores selling across multiple markets.

Tidio is GDPR compliant, stores data in EU data centers (for EU customers), and has SOC 2 certification. Lyro uses OpenAI's API under the hood but Tidio has a zero-retention policy with OpenAI — customer conversations are not used to train models. For SMBs handling customer data, Tidio's compliance posture is more than adequate, though enterprise buyers with strict requirements may still prefer a vendor with its own on-prem option.

Lyro's main limitations are conversation caps (you pay more as volume grows), a less sophisticated workflow builder than Intercom or Zendesk, and weaker analytics. Also, the core Tidio product is still very SMB-focused — if you need enterprise features like SSO, SLAs, or deep CRM integrations, you'll outgrow Tidio quickly. But for Shopify/WooCommerce stores under 100k visits/month, Lyro is often the best-value AI chatbot in the market.